Exchanging, Refunding and Return Policy
Conditions for exchanging, refunding, and returning products
– There are no additional costs when exchanging, refunding, and returning a product. This is only eligible within 7 days after the product is received.
– Only products sold by PlanetComm are eligible for exchange. Products sold by other companies are not eligible for exchange.
– The company reserves the right to not accept/exchange/refund/or the return of products after 7 days.
– Customers are required to return the product in their original condition with its original package, labels, and other associated items received along with proof of purchase. Electronics products, seals / boxes cannot be broken.
– If an item from PlanetComm shows signs of defect within 7 days of purchase, PlanetComm will send a technician(s) to evaluate the problem. If the problem is a manufacturing defect, the company will proceed with refunding the item for the customer.
– The company reserves the right to evaluate the product before processing the replacement.
– The company reserves the right to exchange merchandise under the company’s conditions and policy only.
– Company reserves the right to not refund or return any clearance or promotion items.
Return or Refund or Exchange are allowed for the following cases:
– A faulty item in size or wrong model.
– A defective, damaged or nonfunctional item due to manufacturing defect or delivery mishandling.
– Missing parts or an incomplete package.
How to Process the Return/Refund
For products sold by PlanetComm
If customers wish to exchange/return/refund a product please contact the call center +66(0)2 792 2460 or email ecommerce@planetcomm.com
Our call center agent will assist you to process the exchange/return/refund. Our call center agent will assess if your return is accepted as per the conditions above, and you will be requested to send proof/ picture of your product. If your return is accepted, you can send the product to PlanetComm with the receipt attached so that PlanetComm may refund the customer. In the event that the receipt is not attached PlanetComm is not able to refund the proper amount. PlanetComm will base this on the cost of shipping. (first shipment from seller to buyer)
In the case of returning a product
4.1 In the case of a credit card payment a refund will be initiated to the credit card within 30 business days after receiving a confirmation from PlanetComm. However, this may vary by the credit card billing date of customers.
4.2 In case of payment via internet banking, ATM, bank counter, or COD, a refund will be initiated to the bank account within 30 business days after receiving a confirmation from PlanetComm.
Warranty Policy
Terms and conditions for warranty are as follows:
The company ensures the warranty for Wireless communication, Wired communication, Video conferences, Mobile signals, Satellite communication, Radio waves, Radio broadcasting, Digital broadcasting, Cyber security, and Mobile satellite communication vehicle for 1 year or more depending on if the customer extends the warranty. The warranty is in place the day the customer receives the product.
Warranty Exceptions
1) Company products are to be refunded only when customers follow the instructions, and conditions as stated.
2) The company is not responsible for any defective products which occur when the products have been modified, or used in a way not stated by the manufacturers.
3) Laws
– The company will be responsible when the product is sent to be repaired, exchanged, or refunded under the terms of the company.
– The company will not be responsible if the product is damaged, lost, or any other type of extra payment if the customer did not do as instructed or used the product in a way not stated by the manufacturers.
– The details mentioned above will be governed by Thai law. Thai courts have the right to adjudicate any lawsuits that occur by following the rules of the judicial process of Thailand.
Repair policy during the warranty period:
– In the event that the customer wishes to repair a product please contact the call center 02-792-2460 on weekdays (With the exception of public holidays) from 09:00 AM – 18:00 PM
– In the event that the product is still in the warranty the company will assist the customer, the customer will be responsible for sending the product to be changed, or repaired. The company will be responsible when sending the product back to the customer. The repair cost depends on the warranty’s terms.
– In the event that the customer buys after sales service, such as Onsite service or SWAP, the company will arrange staff(s) to receive or maintain the product, but will incur additional cost to deliver the product back to the customer. Additional cost depends on warranty conditions.
– In the event that the product is no longer in the warranty period, the customer must send the product to the company to evaluate the issue and the cost to repair it. The cost is determined by what components are needed, the customer is then informed about the cost before repairing it. The company is then authorized to repair it after receiving permission and payment from the customer, in which the company will charge the cost of delivering the product back to the customer.
– In the event that the product warranty is valid, but the company is unable to maintain or replace the product, the company will replace the product with the same or product of similar model, or advise the customer to upgrade to a model of higher specification at which the customer will pay for the price difference only. The company will notify the customer every time prior to upgrades, if needed.